Subject: Trainer Candidate - Akhilesh Joshi
From: Akhilesh Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 01:55:01 -0400

| | Tech Support Test

Name | Akhilesh Joshi
E-mail | [email-masked]
Phone Number | (001) 9818062529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hindustan Wellness Pvt Ltd | Sr Quality Analyst | 12-July-2020 | 24000
Previous Employer 1 | Karvy Digiconecct | Sr Quality Analyst | 14-Aug-2019 | 22000
Previous Employer 2 | Q-CONNEQT PVT LTD | Sr Quality Analyst | 20-May-2021 | 27870

If Selected, how much time do you need to join? | Immediately basis

Please briefly describe your work experience specifically in training?

I handle 7 batch in Airtel prepaid and batches count was 20-24.

1- Introduction about airtel
2- Customer service
3- Esclation desk
4- Product of Airtel
5- Call listing
6- PKT test
7- Mock call practice

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Most of facing problem in Training
1- MTI issue
2- Will issue
3- Need to selection done by traininer in interview section.
4 - Advisor comes late in Training room

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Service- we are given only as per cost service and benifits

Great Customer service- We are additional attention and prorirty and quickly resolution to the customer

What according to you makes you a good candidate for this position? | Need to strongly metlntelity prepared and Active in training session and set good and easily example in training session
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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