Subject: Trainer Candidate - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 01:51:55 -0400

| | Tech Support Test

Name | Ajay Kumar
E-mail | [email-masked]
Phone Number | (+91) 8826010351
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Toppr | Business Development Manager | Present | 58000
Previous Employer 1 | Vedantu Innovations | Senior BDA | 16/02/2021 | 45000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7 days
Please briefly describe your work experience specifically in training? | As a Business Development Manager is responsible for identifying new business opportunities for the organisation in order to improve profitability and generate revenue. Besides this, I'm also responsible for establishing relationships with potential clients, researching leads and arranging meetings for sales executives. Handling the team of 6 BDE
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Everyday is a challenging day you come accross with alot of new hurdles while handling the client requirements but analysing the problem & act according to it that's what a Manager do. As there were 6 BDE in my team so, I had to handle their needs and help them in every possible way during the process where they are lacking.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually the main difference between providing good customer service and delivering great customer service is that, in the former, you are probably only barely keeping your customers satisfied while in the latter, you are not only keeping them satisfied  you are also keeping them loyal! This is a very important distinction  and one that many services providers do not always get.

What according to you makes you a good candidate for this position?

Good leadership skills
Communication & Interpersonal skills
I have a professional attitude towards my work
I can Adapt the situation & work environment quickly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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