Subject: Trainer Candidate - Ruchir Tripathi
From: Ruchir Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 01:47:29 -0400

| | Tech Support Test

Name | Ruchir Tripathi
E-mail | [email-masked]
Phone Number | (91) 8299285575
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Development Center India Pvt. Ltd. | CS Associate ( International Phones ) & worked as communication trainer on demand | Currently working | 35000
Previous Employer 1 | Jetset Shipping Pvt Ltd | Port Manager/ Director | 05-2019 | 25000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have trained 3 batches in the year of 2020 as Communication Trainer On Demand in Amazon Noida for US Phones.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Communication training has never been a difficult task for me. I always train associates with an interactive way of learning not through the conventional boring methods. I gave 100% graduation rate for the batches I have trained.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” service and delivering “great” service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.

What according to you makes you a good candidate for this position?

• Training associates through interactive ways.
• Big No conventional training methods.
• Extra efforts on Communication training on tone.
• Punctuality to work.
• Communication training is just not a skill I have.. it's my passion.
• I enjoy training people on their communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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