Subject: Ticket re-opened - [#4476] Aquiline Boxhill - iPad Frozen screen report
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 26 Apr 2021 23:50:33 +0000

Hi Pritish Nandi,  Ticket “#4476 – Aquiline Boxhill  - iPad Frozen screen report” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4476 to view the ticket.  Ticket comment   
Hey Ash 

 
 
I apologise, I'm not across exactly what's been going on after a week out visiting clubs in Melbourne. LMI Virtual support are asking for you to reconnect the Virtual Player so that we can diagnose what the issue is. Are you able to follow the instructions
 in the email below and get back to us with the information requested? 

 
 
Let us know if you have any questions. 
 
Tyler 

 

 

 

 

 

 

 

 
​

Tyler
 Adams |
 Business Partnership Manager VIC 
Les Mills Asia Pacific | [email-masked] 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 
tel 
 +61  2 6215
 8104 |
 mob 0422 024 315 | www.lesmills.com.au 

 

 

 

 

 

 

 
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 From: Les Mills International <[email-masked]> 
Sent: Tuesday, 27 April 2021 4:21 AM 
To: Greg Cartagena <[email-masked]> 
Cc: Tyler Adams <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Re: Aquiline Boxhill - iPad Frozen screen report

 

 Hi Greg, 

 
 This is a quick follow up email. 

 
 The app seems to be offline for the last 10 days. Please ask Club to bring the device back online and run a diagnostic test to re-establish a connection with the Scheduler and detect any issues. 
 
Tap the padlock to the top right of the App 
Enter your admin code 
Navigate to SETTINGS > Version > Run diagnostics 
 
Please let us know if the diagnostics test detects any errors and what those errors are. 

 
 Also, in addition advise the customer to update their app to version 1.14.1 via the app store. And we also suggest updating the IOS version. 

​ 
 
 We will keep this ticket open for another 48 hours if you have any further questions. 
 
 ​ 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4476

 
 On Thu, 22 Apr at 9:18 AM , Tyler Adams <[email-masked]> wrote: 
 Thank you for your email.

 
 I'm out of the office visiting clubs in Victoria, and will be returning to my desk on Tuesday 27 April, 2021. 

 
 For all urgent matters, please contact me on 0422 024 315, else I'll endeavour to get back to you as soon as I can. 

 
 Best,  
 
Tyler