Subject: English Language Test - Adyasha Mohapatra
From: Adyasha Mohapatra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Apr 2021 12:07:55 -0400

| | Foreign Language Screening Test

Name | Adyasha Mohapatra     /  (+91) 9861412567    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey Lisa,

Thank you for pointing us to the problem.
I am sorry your order is not yet delivered.

As I can check your order (No : 11445) has been shipped and handed over to the courier company(Blue-dart) on the same day when the order was placed.

As per team Blue-dart the address mentioned is wrong.
(Here I’m attaching the address you have entered in our website)
VIM -112,
SS VIHAR COLONY,
Patia, Bhubaneswar

Can you recheck the address whether it’s correct or not. So we can contact team Blue-dart to deliver your order as soon as possible.

If you have any questions please feel free to reply to this email.

Cheers,
Adyasha

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for pointing us to the problem. I understand this must be frustrating for you.

You have ordered a TV cabinet dated 19.4.2021.(order No : 334588) from us.

Regarding the issue that you have mentioned we will send another furniture installation team to your address right away.
They can inspect the condition of the cabinet , and can figure out  the reason for the scratches.

And as per our company policy we can replace the piece if the damage happened in the supply chain process or in the warehouse .

If you have any questions please feel free to reply to this email.

Cheers,
Team Homebox

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