Subject: English Language Test - Shaifali Chauhan
From: Shaifali Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Apr 2021 10:24:32 -0400

| | Foreign Language Screening Test

Name | Shaifali Chauhan    /  (91) 7082199714    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

Thank you for shopping with us.

We have shipped your order on the day when the order was placed
But the address you have provided is not correct or missing some information.

Kindly update your correct address so that we can deliver your order as soon as possible.

Thanks & regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Sorry for the inconvenience you faced from our end.

As you told us that there are scratches on the tv which our team has installed.

Please share the images of the TV we will provide you the replacement of the same product.

Thanks & Regards
Homebox Team

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