Subject: Tech Support Candidate - Rakesh Ranjan
From: Rakesh Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Apr 2021 05:37:52 -0400

| | Tech Support Test

Name | Rakesh Ranjan
E-mail | [email-masked]
Phone Number | (91) 7685852842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | avis e solution pvt ltd | linux server engineer | 20 april 2021 | 24000
Previous Employer 1 | cms it services pvt ltd | it engineer | 02 june 2018 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

steps for troubleshooting are as follow -

1) first check internet is working in my system or not if not then will first check my internet connection and if internet is working in my system then will check the following website is working that time or if any issue is from that website side.

2)second step will check - check from other too browser like some time some website run in a particular browser like Internet Explorer or mozilla, so will check it also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first step - open the Bluetooth option in mobile phone and speaker as well.

second step - connect Bluetooth speaker to mobile phone Bluetooth by name which it is showing in mobile phone Bluetooth search option.

third step - if asking for authentication password the set a particular password to connect both Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

soft voice
good listener
good speaker
good writer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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