Subject: Talkdesk Customer Newsletter - April 2021
From: Kieran King - Chief Customer Officer <[email-masked]>
To: [email-masked]
Date: Thu, 22 Apr 2021 12:42:07 -0500 (CDT)

Customer Newsletter,  April 2021
Innovation within artificial intelligence (AI) holds limitless potential for improving the way customers experience an interaction with a brand. This typically means something very different for each of our customers who have unique needs. We want to make sure you’re getting the most out of your Talkdesk investment, and that your customers are reaping the benefits as well. Analysts predict the workplace will continue to evolve, automation and AI will continue to be a significant part of our lives, and that remote work will remain a part of life for many of us. With these changes come opportunities to better serve your customers, exceeding their rising expectations. Over the coming months, we plan to continue releasing new products and features that will allow you to truly harness the power of AI (like AI Trainer below) and to use it to create customer-centric experiences, build trust with your customers, or whatever your goals are - these innovations were built with your feedback and needs in mind.

Kieran King, Chief Customer Officer
Talkdesk is thrilled to announce the release of Talkdesk AI Trainer <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtcqpOYnY6hlgTRiN_WAKb97vQJRp-0z1ZDg4qPvRgEqWpPeeazUFIm1wX9I1dm1q5hls=>! This no-code tool allows contact center staff, such as agents and supervisors, to train artificial intelligence (AI) models. Using human-in-the-loop (HITL) technology with machine-learning, Talkdesk is lowering the barrier of AI adoption in contact centers.

Now, enterprises all over the world can deliver frictionless customer experience (CX) with a solution that has far-reaching benefits, including:

	- 
Improving the accuracy of automation

	- Reducing dependency on data scientists to improve AI models
	- 
Resolving more customer cases with smart automation

	- 
Empowering customer service agents to join the era of AI

AI means decreasing the cost per case for contact centers while increasing customer satisfaction. It is a win-win solution for the end-customer and contact center!
Tucows, a leading internet service provider in Canada, has thousands of customers and millions of end-users depending on them to provide a reliable experience. Ongoing outages and poor system performance from their previous contact center platform were holding them back. With Talkdesk, Tucows has seen triple-digit increases in ROI, NPS score increases and dramatic growth in Agent occupancy rates due in part to Talkdesk’s platform reliability and ease-of-administration.
THE COMMUNITY IS COMING SOON!

The Talkdesk team is excited to share that final preparations are being made to welcome all customers into our community. We are overwhelmingly grateful for the interest so far and continue to prioritize making the community a place for customers, built by customers. As a reminder, what this means for you:

	- Collaborate with other customers: engage in best practice conversations or ask questions about the product.
	- Insight into the product roadmap: discover and plan for future innovation.  
	- Co-create with Talkdesk: submit and vote on product ideas. 
	- Discover the magic: amazing people helping their peers accomplish great things!

Over the next few weeks, we will be putting the finishing touches on all things Community. Please continue to provide the guidance we need to make it a place where you will find value. Our ask for this month: let us know how we can give back to our customers through activities you would be interested in. Take this 2-minute, 6 question survey <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtcoyIRweAgphYECQf91vGPZXG2UYVfwvlQ7HkzJvQXNOf6IaPx31k889bDZzunup06Sg=> and be entered to win one of five $50 Amazon gift cards!
The month of April is flying by and so much is happening at Talkdesk. We’ve hand-selected some announcements and reminders below that we feel you will be interested in, enjoy! As always, thank you for your partnership and being a part of the Talkdesk journey.

	- Pre-register now <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtcmz30zqZq5tdEeiEdRhKxZ-cOBmLxQTviGELxwd-9B0zpyoomFHp-5fmkeYaQcEChws=> for Opentalk 2021 Virtual and receive first access to session selection where you will learn how to 
deliver a better way to great CX, and see the latest innovations including AI, automation and agent experience. We hope to see you June 15-16, 2021!
	- Save the date for Digital Showdown - Don't miss our first Talkdesk Digital Showdown <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtctfrd5d-gthOmzEPZWVenF_5DO3COSYx1mklgYQNFHzkKftPjhOdageqWF1E3OfTMnM=> of the year, virtually taking place May 26, 2021, showcasing leading Customer Experience (CX) solutions from across the Talkdesk Partner Ecosystem. Register <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtctfrd5d-gthOmzEPZWVenF_5DO3COSYx1mklgYQNFHzkKftPjhOdageqWF1E3OfTMnM=> before April 29, 2021, and 
we’ll send you a sweet treat to enjoy during the event.
	- Nominations are officially open for the Talkdesk 2021 CX Innovator Awards! If you or a colleague has led a successful transformation or is making an impact using Talkdesk technology, nominate yourself or them <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtcuMXJqJd7U641pRQ5oQqzaGKGbJJgp2ys6rlCupQcjUySO-LodYyEiY6637i1bjm8F0=> for a CX Innovators Award 
today.
	- Join us on Thursday, April 29, 2021 at 10:00 a.m. PDT | 1:00 p.m. EDT as we sit down with industry analyst Sheila McGee-Smith to discuss how contact centers can empower agents to join the era of AI. Save your seat <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtcpxuTIOFm-rUEfY8vK8R8xFL-_Bgg61Rcgn2qft8UAlJWw96KsF7m3rkx6S54Rxwq54=>!
	- Talkdesk uses customer reviews as a guide and are honored to share that in March we received 2 
Top Rated awards <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtcrFlsjnKKNESb02SqUpnQxNd8JrCuJCtdrYZFRpOs6_bPHNW7F1U53CtxoL55OdAsYk=> from TrustRadius and were named #1 in 17 reports in the G2 Spring 2021 
report <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtcs9sBA8ldSqlznzecWyaJ0TM_jZFTo2_7yRvIoJAN2QFTxIrdfGgWwztDG2-nDN72PU=>.
Resource Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtcgAlDxOKUOOmecJZOVGXji6PuKPpEW_YiOLm8SRaCS5_H3JJqmkpDuv1OEGcmM7zNbs=> | Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtco5__JEMCmwtFpPxcLFxMZn5LxiJb0hn8G4R8x53s-5XDJVa0Kd9btvh3EBBIahhaVo=> | Talkdesk AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtcgw6nyRq-BLCuI-ucnVyUflz249oksD_pwOV9IdYBAlQZM4S9WYUfFqw2tQ2mAk8kcE=> | Talkdesk Knowledge Base <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtcvR_eb7Y9mKiV4VF_uhxppC3O88ex_9V8OLSVOSWtKVVQHcOL2KqE2q7tdazUc-tIjM=>
<https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtcuKzvoAQJfUodP2ErYi1rtOkfO-cD0rz8b4XnrRB1LO7qa-uO1D2wdm8w1hAu2G7_1s=>    <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtckOUNlvX-Mzv7m7akYkV7QhrR2xN7pzySKeWka5qdHilIQtxJCH-437Wk3zweJcHcAo=>    <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF8maVtckD2lwPXToaFhIUylknnyz5hoBPtUc1UL1Ao-eDi__BR0SVj5nE7rSSs7yYN4BQOIHE=>

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