Subject: English Language Test - Sreenath S S
From: Sreenath S S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Apr 2021 13:33:34 -0400

| | Foreign Language Screening Test

Name | Sreenath S S    /  (91) 7907410064    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We regret to inform you that your babyshop.com order hand bag has been cancelled due to the customer's address as per the courier was wrong. We request you to update your latest address and phone on your profile. The refund for your order will be processed to the original payment method within 2-3 business days.

We're very sorry about the inconvenience this has caused.

Sincerely,

Customer Service Department
babyshop.com
www.babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We regret to know that you have received defect TV Cabinet. Your complainant have been registered. Our Homebox Team will reach you in 1-2 business days and  the unit will be returned and replaced with a new unit.

We're very sorry about the inconvenience this has caused.

Sincerely,

Customer Service Department
babyshop.com
www.babyshop.com

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