Subject: English Language Test - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Apr 2021 11:26:44 -0400

| | Foreign Language Screening Test

Name | Shubham Sharma    /  (+91) 7597080758    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for contacting us hope you are doing well in this pendamic time , we  sincerely apologise for the late delivery of your order this is being inform you that your given address was wrong so kindly update your address for delivery of your order.
Thanks & regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Hope you are doing well in this pendamic time.I sincerely apologise for the inconvenience occur to you ,we can do our best to provide you best services from our side as response to your request we are accepting your replacement request and will be receive within few days
Thanks and regards
Homebox team

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