Subject: RE: New RMA inquiry request - 133163
From: EPOS Global Support <[email-masked]>
To: "EPOS Audio, Customer Service FR" <[email-masked]>, Ashish <[email-masked]>
Date: Thu, 22 Apr 2021 09:22:35 +0000

Hi Team,

As the Micro USB to USB A cable missing in the package. Could you please go ahead and order a USB cable for this customer as SNOW.

Article Number and Qty: 1000708(1)

Regards,

Pritish

On Wed, April 14 at 12:51, EPOS Audio, Customer Service FR wrote:

Hi

Could you please send me reference of USB Cable

Many Thanks

Best Regards

Rose-Marie

From: EPOS Global Support <[email-masked]>

Sent: Wednesday, April 14, 2021 8:08 AM

To: EPOS Customer Service FR <[email-masked]>

Subject: RE: New RMA inquiry request - 133163

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Team,

Customer received GSP 500 + surround dongle as a replacement but USB cable is missing. Could you please place an order for USB cable.

Thank You,

Ashish

 Conversation ID: 3238d1a8-8594-11eb-8b39-252eeb82ecff bc10fcb8-9ce7-11eb-b146-d01a5aebeef0 7f8600dOn Tue, March 16 at 22:59, EPOS Audio, Customer Service FR wrote:

Hi

Done

RFR0001606

SFR000008847

Best Regards

Rose-Marie

From: EPOS Global Support <[email-masked]>

Sent: Tuesday, March 16, 2021 2:34 PM

To: EPOS Customer Service FR <[email-masked]>

Subject: RE: New RMA inquiry request - 133163

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Dear Team,

Apologies for the missing information.

Yes it's same as in the invoice. The name of customer is Ali Ammar.

Kind Regards,

Vishal

 Conversation ID: 3238d1a8-8594-11eb-8b39-252eeb82ecff 4a15fcbf-865c-11eb-ad6b-6604bd8434d6 7f8600dOn Mon, March 15 at 19:53, EPOS Audio, Customer Service FR wrote:

Hi

Could you please provide me name of customer is it same like invoice ?

Many Thanks

Best Regards

Rose-Marie

From: EPOS Global Support <[email-masked]>

Sent: Monday, March 15, 2021 2:42 PM

To: EPOS Customer Service FR <[email-masked]>

Subject: New RMA inquiry request - 133163

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: +33682727665

Phone: 0682727665

Email:[email-masked]​ ​

Address line 1: 77 rue emile bollaert

Address line 2:

Postal Code: 75019

City: Paris

State/Province:

Country: EMEA::France

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000243 (1) , 506522(1)

Article nr. for return: 507262 (1)

Process: gaming_warranty_sltr

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 3238d1a8-8594-11eb-8b39-252eeb82ecff 3238d1a8-8594-11eb-8b39-252eeb82ecff 7f8600d

Conversation ID: 3238d1a8-8594-11eb-8b39-252eeb82ecff 45e91fe6-a34c-11eb-999a-9fee1dc5bfad 7f8600d