Subject: Language Test - Neeraj Verma
From: Neeraj Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Apr 2021 04:48:11 -0400

| | Foreign Language Screening Test

Name | Neeraj Verma    /  (91) 9870522730    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

The First and foremost question we should ask is :

Q1) May I ask, why you are thinking about buying a new car? are you planning to sell your current vehicle?

Q2) What features does your current vehicle have that you would like to have in your new one?

Q3) What do you dislike about your current vehicle and why?

Q4) What are the top 3 things you'd love to see in your new vehicle?

Q5) Are you planning to pay cash or finance the vehicle? Did you financed your last vehicle? If yes, what was the monthly payment?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My Name is Neeraj Verma, I am born and raised in Delhi. I've completed my 12th from C.B.S.E board in 2010, I have worked with Teleperformance for 20 months in the process of Caption Call. I was working at the designation of Customer support associate and my Prime job was to interpret calls that I used to receive on my workstation.
What according to you is the difference between good and great customer service? | A good customer service prime focus is to solve the query of the problem of the customer and finish tasks within a given timeline wherein a Great customer service prime focus would not be only limited to resolve the customer's concern and problems but they will try to exceed the customer's expectations and give them some sort of delight in interacting with them. Moreover a Great customer service team would focus on figuring out the benefits and offers for the customers.
In 5 sentences please explain what makes you the right candidate for customer service job. | I have got 20 months of experience in the same field and moreover I am good at multi-tasking which is a must have quality for a customer service representative. I am good in building reputation of the company I work for as I am quite an extrovert person. I am punctual and like to complete my tasks within the given timeline. I enjoy working in pressure and it drives the best out of me. I am dedicated and little hurdles or problems do not bothers me much as I motivate myself to overcome such problems.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E-Commerce is a revolution in the last decade or two that has catch the eye of many people. It has completely changed the perspective of the way people used to do shopping from retailers. The competition has gone really high in terms of variety, price and availability. People can buy things across the globe. There is no need for people to go out for and do window shopping anymore, they can just relax and order it from the comfort of their homes. But similarly expectations have also increased, Earlier consumers used to be specific and content with the services they used to get from the retailers as the options were very limited. As the E-Commercialization took place the customer's are getting curious as different companies provide some sort of additional services and benefits to their consumers, because of which a sense comparison and evaluation starts to take place in consumer's minds. If a product is faulty a consumer will not go to the retailer, he will just raise an online complaint and expect the Seller to get it replaced and the online portal assists throughout their problem. Even a small defect or problem bothers the consumers nowadays. The best part about E-Commerce is it's transparent to it's consumers which was not the case earlier. Consumers were always in doubt whether the product/service they are taking is worth it or not. Consumers nowadays are looking for a wide variety of options and they also check reviews of previous consumers before going for a purchase, which makes life of the retailers even tougher as they have to maintain their reputation by providing good products and services.

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