Subject: Re: GMC Policies | Cherry E-Commerce & Livesalesman - REFUND
From: "Swati Shukla (LSM ACCOUNTS)" <[email-masked]>
To: Anuj Bharadwaj <[email-masked]>
Cc: "Puri, Vasu" <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 22 Apr 2021 07:14:03 +0000

Hello Mr. Anuj

We have received the refund in Cherry E-commerce Services Pvt Ltd. But we have not received the refund in Livesalesman yet.

Please share the UTR number for Livesalesman so that we can trace it at our end.

Best Regards,

Swati Shukla

Asst. Manager (Accounts)

0120-4332621

________________________________
From: Anuj Bharadwaj <[email-masked]>
Sent: Tuesday, April 13, 2021 4:34 PM
To: Swati Shukla (LSM ACCOUNTS) <[email-masked]>
Cc: Puri, Vasu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: RE: GMC Policies | Cherry E-Commerce & Livesalesman - REFUND

Dear Ma’m,

The refund for livesalesman is under process and UTR is expected to be shared within this week.

For cherry E-commerce, please share request letter for processing the refund of company’s letterhead. We are unable to process the refund as the request mail has been received from the domain ID of livesalesman.

The refund formalities have been completed from our end. We need a request letter on the letterhead of Cherry E-commerce to get it closed and to get the UTR number generated.

Thanks and Regards,

Anuj Bharadwaj,
Area Sales  Manager | Agency | Commercial Lines | Tata AIG General Insurance Co. Ltd., Noida
(M) +91 9999796692
E-Mail :  anuj.bharadwaj@<mailto:[email-masked]>tataaig.com

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From: Swati Shukla (LSM ACCOUNTS) [mailto:[email-masked]]
Sent: Monday, April 5, 2021 12:55 PM
To: Anuj Bharadwaj
Cc: Puri, Vasu; Ashish Dabral; [email-masked]; Saurabh Dadu
Subject: Re: GMC Policies | Cherry E-Commerce & Livesalesman - REFUND

“External mail. Open with Caution!”

Hello Mr. Anuj

Please update us with regards to the status of the refund for both Cherry E-commerce services Pvt Ltd and Livesalesman.

Please share the UTR numbers for the transactions if the refunds are processed already else please let us know in how much time we will get our refund.

Best Regards,

Swati Shukla

Asst. Manager (Accounts)

0120-4332621

________________________________

From: Swati Shukla (LSM ACCOUNTS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 1:48 PM
To: Anuj Bharadwaj <[email-masked]<mailto:[email-masked]>>
Cc: Puri, Vasu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: GMC Policies | Cherry E-Commerce & Livesalesman - REFUND

Hello Mr. Anuj

Please find attachment of signed forms along with copy of cancelled cheque for the purpose of refund of the below mentioned amounts in both the companies due to error at your part.

Cherry E-commerce Services Pvt Ltd - Rs. 53374/-

Livesalesman - Rs. 62448/-

If there is any change in any way whether in amount to be refunded or any other discrepancy, please inform us in advance to avoid any further dispute.

Best Regards,

Swati Shukla

Asst. Manager (Accounts)

0120-4332621

________________________________

From: Anuj Bharadwaj <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 7:09 PM
To: Swati Shukla (LSM ACCOUNTS) <[email-masked]<mailto:[email-masked]>>
Cc: Puri, Vasu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: RE: GMC Policies | Cherry E-Commerce & Livesalesman - REFUND

Dear Ma’m,

Please submit copy of cancelled cheque, alongwith duly filled, signed and stamped quote sheet (attached), processing the refund.

Thanks and Regards,

Anuj Bharadwaj,
Area Sales  Manager | Agency | Commercial Lines | Tata AIG General Insurance Co. Ltd., Noida
(M) +91 9999796692
E-Mail :  anuj.bharadwaj@<mailto:[email-masked]>tataaig.com

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From: Swati Shukla (LSM ACCOUNTS) [mailto:[email-masked]]
Sent: Tuesday, March 30, 2021 7:06 PM
To: Anuj Bharadwaj
Cc: Puri, Vasu; Ashish Dabral; [email-masked]<mailto:[email-masked]>; Saurabh Dadu
Subject: Re: GMC Policies | Cherry E-Commerce & Livesalesman - REFUND

“External mail. Open with Caution!”

Hello Mr. Anuj

Please arrange for the full refund of the policy premium amounts for both Cherry E-commerce Services Pvt Ltd - Rs. 53374/- and Livesalesman Rs. 62448/-.

We will be raising a complaint against this in IRDA too because due to lack at your end our employees remained without medical cover for a long period which is not acceptable on any grounds.

Please confirm what details/letter you need from our end for the purpose of issuing refund of the amount paid.

Please proceed for refund proceeding on urgent basis.

Best Regards,

Swati Shukla

Asst. Manager (Accounts)

0120-4332621

________________________________

From: Anuj Bharadwaj <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 26, 2021 11:02 PM
To: Swati Shukla (LSM ACCOUNTS) <[email-masked]<mailto:[email-masked]>>
Cc: Puri, Vasu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: RE: GMC Policies | Cherry E-Commerce & Livesalesman

Dear Ma’m,

I sincerely apologize for the delay and inconvenience caused. As informed, wrong calculations were shared, by mistake, and same happened due to technical miscalculation error. The actual costing of the covers offered earlier is Rs. 1 Lac + GST. Still, considering our prolonged business relation, we have tried to accommodate almost same coverages in half the actual premium.

Incase, same coverage are to be offered, additional premium will be required. The revised terms (attached), are already with minimum possible charges with best possible coverage.

I would again request you to please accept the revised terms and share  signed and stamped copies of the quotes at the earliest, so that, we can proceed with policy issuance.

Incase, you are still not satisfied with the solution provided, we may seek and arrange exceptional approval for full refund of the premium, that has been submitted for both the policies.

Assuring you of our best services, always.

Thanks and Regards,

Anuj Bharadwaj,
Area Sales  Manager | Agency | Commercial Lines | Tata AIG General Insurance Co. Ltd., Noida
(M) +91 9999796692
E-Mail :  anuj.bharadwaj@<mailto:[email-masked]>tataaig.com

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From: Swati Shukla (LSM ACCOUNTS) [mailto:[email-masked]]
Sent: Wednesday, March 24, 2021 5:12 PM
To: Anuj Bharadwaj
Cc: Puri, Vasu; Ashish Dabral; [email-masked]<mailto:[email-masked]>; Saurabh Dadu
Subject: Re: GMC Policies | Cherry E-Commerce & Livesalesman

“External mail. Open with Caution!”

Hello Mr. Anuj

These changes are not acceptable at all. We have made the payment of the policies on 22nd of Feb 2021 on the basis of the quotations shared with us originally.

The policies should have been issued within 7 days of the payment. Now after a month if you ask us to accept the revised quotations, this is not acceptable on any grounds. Issue the policies on the basis of original quotation provided to us on immediate basis else we would have to report this to IRDA.

Do you have any idea what problem we might have faced if we had received any claim in between this period.

Our employees are without any medical coverage at present due to error at your part. Please issue us the policies without any kind of further delay.

Best Regards,

Swati Shukla

Asst. Manager (Accounts)

0120-4332621

________________________________

From: Anuj Bharadwaj <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 1:56 PM
To: Swati Shukla (LSM ACCOUNTS) <[email-masked]<mailto:[email-masked]>>
Cc: Puri, Vasu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: GMC Policies | Cherry E-Commerce & Livesalesman

Dear Ma’m,

Further to our discussion over call, I would like to bring to your notice, that, due to certain technical miscalculations, wrong quote was generated and was shared with you, by mistake.

With the coverage offered in previous quotes, the minimum eligible premium would be 1 Lac + GST. However, considering the current scenario and the unavoidable delay that happened, we have accommodated the same and got exceptional approval to issue the policies without collecting any additional premium, but, with certain minimal changes in policy coverage. Few changes are as under :

•         Maternity Limit

•         Room Rent Capping

Please find revised quotes attached.

Would request you to please check and share scanned copies of signed and stamped quotes, for both policies, in order to enable us to proceed for policy issuance.

Sincere apologies for the inconvenience caused.

Thanks and Regards,

Anuj Bharadwaj,
Area Sales  Manager | Agency | Commercial Lines | Tata AIG General Insurance Co. Ltd., Noida
(M) +91 9999796692
E-Mail :  anuj.bharadwaj@<mailto:[email-masked]>tataaig.com

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