Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 22 Apr 2021 04:43:54 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div>
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<div style="direction: ltr">Ok thanks for your help and we will try that first. </div>
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<div style="direction: ltr">Mike. </div>
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<div style="direction: ltr">Michael McHugh</div>
<div style="direction: ltr">Pure Fitness</div>
<div style="direction: ltr">Group Fitness Manager</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 22, 2021 12:14:59 PM<br>
<b>To:</b> Michael McHugh &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills
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<div dir="ltr">Hi Michael,</div>
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<div dir="ltr">Thanks for raising this. I can see both of your Virtual iPad's are still running App version 1.12, which is an old version of the Virtual App.  Please upgrade to version 1.14.1 via the App store as there were some improvements made to the random
 feature in this release.  </div>
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<div dir="ltr">Please also note, there is currently no functionality within the App to prevent a class repeating week to week, although for a class to repeat 3 weeks in a row would be very rare. The development team are working through options for this feature
 at the moment, as it has been requested before.</div>
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<div dir="ltr">I hope an upgrade to App version 1.14.1 will improve the experience for your members.</div>
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<div dir="ltr">I'll leave this ticket open for a few more days in case you require further support.</div>
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<div dir="ltr">Kind regards</div>
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<div dir="ltr">Charlotte</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4490" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4490</a>
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<blockquote class="x_freshdesk_quote">On Thu, 22 Apr at 4:13 PM <span class="x_separator">
, Micheal McHugh &lt;[email-masked]&gt; wrote:
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<h2>Submitted data</h2>
<div>The following data was submitted. </div>
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<th>Field name</th>
<th>Submitted data</th>
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<th>Email address</th>
<td>[email-masked]</td>
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<th>your name</th>
<td>Michael McHugh</td>
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<th>country</th>
<td>Singapore</td>
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<th>Text box</th>
<td>Scheduled playback is not playing random releases</td>
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<th>Question</th>
<td>I need technical support</td>
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<th>Customer</th>
<td>Yes</td>
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<th>Username</th>
<td>242665</td>
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<th>Phone</th>
<td>+6585755055</td>
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<th>Comments</th>
<td>Apparently the same release plays every week for RPM in cycling studio at OFC</td>
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<th>utm_source</th>
<td></td>
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<th>utm_campaign</th>
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<th>utm_medium</th>
<td></td>
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<th>utm_code</th>
<td></td>
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<th>Last_Name</th>
<td></td>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4490