Subject: Ticket re-opened - [#4392] Re: High Country Fitness - On going Issues report for LMI support
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 22 Apr 2021 01:09:21 +0000

Hi Pritish Nandi,  Ticket “#4392 – Re: High Country Fitness - On going Issues report for LMI support” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392 to view the ticket.  Ticket comment   
 Hi Pritish, 

  

 Thank you for your support. I reached out to Nathan from Breathe this morning and he has reported back that the App scheduled playback is sorted on its own.

 

 
 Not sure if it was a temporary disconnect from their network. 

  

 All is working now, so maybe leave the support case open and give it another day before closing just in case it comes up again.   

  

 Thanks for your help. 

  

 
 Kind Regards, 

  

 Greg 

  

 Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au  

 PO Box 3998 Manuka ACT 2603 AUSTRALIA 

 
Tel
+61 455 508 248
| Email
[email-masked]

  

 
Les Mills Virtual Support link
 to our FAQ's

 
 Virtual Video Guide Link:

 
 https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow 

 Les Mills Virtual App - Troubleshooting Link: 

 https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s 

  

 AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm

 

 

  

 
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 From: Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Wednesday, 21 April 2021 at 4:06 PM 
To: Greg Cartagena <[email-masked]> 
Subject: Re: Re: High Country Fitness - On going Issues report for LMI support

 

 

 

 Hi Greg, 

 
 
 ​ 

 
 
 ​Sure, I will go ahead and close this ticket now. Please do not hesitate to contact us again if you need additional support.  

 
 
 ​ 

 
 
 Best Regards, 

 
 
 Pritish 

 
 
 Customer Services 

 
 
 Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392 

 

  

 

 
 
On Wed, 21 Apr at 3:14 PM
, Greg Cartagena <[email-masked]> wrote: 

 

 Hi Charlotte, 

 

 

 
I agree. Glad to close this ticket. Still dealing with Splash.

 

 

 

 
 
Kind Regards,

 

   

 

Greg

 

   

 

Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
Tel
+61 455 508 248
| Email
[email-masked]

 

 

 

 
Les Mills Virtual Support link
 to our FAQ's

 

 
 
Virtual Video Guide Link:

 

 
 
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

 

 
Les Mills Virtual App - Troubleshooting Link:

 

 
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

 

   

 

AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm

 

 

 

   

 

The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  

 

 

 

 

   

 

 

 

 
 
From:
Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Wednesday, 21 April 2021 at 11:48 AM 
To: Greg Cartagena <[email-masked]> 
Subject: Re: Re: High Country Fitness - On going Issues report for LMI support

 

 

 

 

 
 
 Hi Greg, 

 

 
 ​ 

 

 
 I've taken a look and the Automation commands appear to be firing correctly at High Country Fitness, so based on Paul's update from yesterday, I'll close this ticket.  Hoping the
 switch to TCP stabilises the system in the long run. 

 

 
 ​ 

 

 
 Kind regards 

 

 
 ​ 

 

 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392 

 

 

 

 

 
 
 On Thu, 15 Apr at 1:45 PM
, Greg Cartagena <[email-masked]> wrote:  

 

 
 
Thank you Charlotte, and team for your wonderful support.

 

 

   

 

 

Kind Regards,

 

 

   

 

 
 
Greg

 

 

   

 

 
 
Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au 

 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 

 
Tel
+61 455 508 248
| Email
[email-masked]

 

 

   

 

 
 
Les Mills Virtual Support link
 to our FAQ's

 

 

 
Virtual Video Guide Link:

 

 

 
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

 

 

 
Les Mills Virtual App - Troubleshooting Link:

 

 

 
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

 

 

   

 

 
 
AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm

 

 

  

 

 

 

 

The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  

 

 

 

 

 

 

 

 

   

 

 

 
 
From:
Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Thursday, 15 April 2021 at 10:42 AM 
To: Greg Cartagena <[email-masked]> 
Subject: Re: Re: High Country Fitness - On going Issues report for LMI support

 

 

 

 

 

 

 Hi Greg, 

 

 

 ​ 

 

 

 I've checked with Kim and using a control will be fine.  The Automation command will be sent via TCP, rather than PJLINK.  Interested to hear how it goes and happy to provide any
 necessary data confirming everything is Ok at the App end once the control is in place. 

 

 

 ​ 

 

 

 Kind regards 

 

 

 ​ 

 

 

 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392