Subject: English Language Test - Aaryan Sharma
From: Aaryan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 15:21:31 -0400

| | Foreign Language Screening Test

Name | Aaryan Sharma    /  (+91) 7018369098    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the inconvenience sir.
kindly resend your address so that i can cross-check it with the courier company.
We will make sure that your order is delivered to you.
Thank you for cooperating with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Please dont worry i am here to help you.
I have gone through your mail and i understand your concern.
A company personal will soon visit your home and will check the cabinet,if their is some minor damage done to the cabinet then the company personal will fix it otherwise if their is some serious damage done to the cabinet by the installation team or if that is a  manufacturing defect then we have the policy to replace it with the new product.

thank you

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