Subject: English Language Test - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 12:32:27 -0400

| | Foreign Language Screening Test

Name | Rohit Kumar    /  (0) 8140941322    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To- Customer email address

From- [email-masked]

Subject- Regarding order status.

Dear Customer,

Greetings of the day! I hope you are doing well.

Thank you for contacting us and raising your concern regarding your order. I will definitely try to provide you the best possible solution.

It is sorry to know that you have not received your order yet for so long after placing your order. I have checked in my system before writing this email to you and found that you ordered a hand bag from our online store 14 days back. The order was shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to you, but your address as per the courier was found wrong as it might happen that you, at the time of delivery may not be present or something else due to which it was not delivered to you.

I firmly request from my side to confirm your address if it is same and tell someone to collect with proper ID of himself/herself in your absence or else you can collect your order from Dart courier office near your bus stop within 07 working days.

In meanwhile if you have any problem kindly contact or write back to us. we are always ready and happy to help you.

Regards
Rohit Kumar
Customer Care Executive
+918140941322
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To- Abdul email address

From- [email-masked]

Subject- Regarding replacement and refund of item.

Dear Abdul,

Greetings of the day! I hope you are doing well.

Thank you for contacting us and raising your concern regarding your order. I will definitely try to provide you the best possible solution.

It is sorry to know that you found your purchased TV cabinet from us, too many scratches after installation. Well I understand that you are upset and want return and replacement of your product with a new unit or else you want your money back. It rarely happens as we have also product quality team who verify product quality in many terms before delivery to our customers.

There may be two possible cause. Product got scratched while installation by our installation team or something happened while delivery. We will verify first from our side and we will take old one and replace product with new one within 03 working days with no extra charge if it is found. I request you to send picture of scratch product for the same.

In meanwhile if you have any problem kindly contact or write back to us. we are always ready and happy to help you.

Regards
Rohit Kumar
Customer Care Executive
+918140941322
Homebox Team

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