Subject: English Language Test - Sagar Jha
From: Sagar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 10:42:24 -0400

| | Foreign Language Screening Test

Name | Sagar Jha    /  (110095) 8527853117    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/Mam
As per your concern your hand bag has been shipped to your home address but by some default in our system your courier has dispatched to wrong address . We regret our mistake and will make sure your courier would reach to u as soon as possible in upcoming working days. We appreciate your patience that you have showed towards us. We ensure you this mistake won't repeat in future.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
First of all sorry for the inconvenience sir . As per your concern we will definitely replace if there is any fault as per your saying in Tv cabinet that has been send by us. Tomorrow we will send our team and they will check the tv cabinet whether there is fault or not. N we apologise for the problems you had to face with our product.Sir thankyou for being patience and this mistake won't be repeat in future.
Thankyou Sir

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