Subject: English Language Test - Raman Mishra
From: Raman Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 09:36:41 -0400

| | Foreign Language Screening Test

Name | Raman Mishra    /  (+91) 7004152495    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are sorry to hear that you haven't received your order of handbag yet. We really apologize for the delay.
We will like to inform you that unfortunately, the courier service was not able to locate your address, we request you to please confirm the address if in case it is different from the one in our records.

Please be assured we will deliver it as soon as possible once we get the address details.
Thank you for contacting us and bringing this to our notice, Have a nice day

Regards,
Raman
Customer service executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We apologize for the experience you have to go through, Please be assured we will help you with the best.
I request you to please share the pictures of the scratches so that I will validate them and help you with the replacement or refund.

Thank you for contacting us and bringing this to our notice.

Regards,
Raman
Homebox Team

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