Subject: Arabic Language Test - Omar Bin musaiqr
From: Omar Bin musaiqr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 08:40:20 -0400

| | Foreign Language Screening Test

Name | Omar Bin musaiqr     /  (0091) 8123666521    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are sorry for the inconvenience.

Your given location and the registered location in our records are mismatching.
So, kindly update your location to make us able to deliver your order at the earliest.

Warm regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We thank you for shopping from Homebox. We are extremely sorry for the inconvenience. Our representative will contact you within next 24 hours to replace the unit.

Warm regards

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