Subject: English Language Test - Ripul Sachdeva
From: Ripul Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 07:43:06 -0400

| | Foreign Language Screening Test

Name | Ripul Sachdeva    /  (99537) 61303    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XXXX,

Thank you for reaching out, I hope that you are keeping safe!

I am writing to inform you that our delivery executive tried to deliver the product, however, he could not find the address. Upon checking the records, unfortunately, the address comes up as incorrect.

May I request you tp check your adress and update it on the order? Additionally, you may send me the accurate address and I will update it on your behalf.

Looking forward to hearing from you soon!

Regards,
Ripul Sachdeva
www.babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out, I hope that you are keeping safe!

I am sorry to hear about the issues that you are facing with the TV Cabinet. Upon checking our records, I could not find an issue reported by our team members who installed the unit, however, I am ready to take a leap of faith with you and help you out here.

May I request you to send me the pictures of the TV Unit with the scratches so that I can have a look and come to a decision. Please be assured that you are covered by our policies, I just need the pictures to have everything on records. I hope you understand.

Looking forward to hearing from you soon!

Regards,
Ripul Sachdeva
HomeBox Team.

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