Subject: RE: Quality ticket - No recent updates
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Ashish Dabral <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 21 Apr 2021 10:07:29 +0000

Hi all,

We have started reviewing the Quality tickets and will share the result with you in our weekly meetings.
I have received some comments from TPM about our Jira tickets clarity and completeness which takes them extra time to read, understand and reach Zendesk’s ticket to have further clarity,
This should improve.

Please focus on following the procedure and we will address more points in the meetings we scheduled.

  *   About “Current Status” Zendesk field in Quality tickets,
please make sure that the latest note is not older than 10 working days and it’s reflecting the Jira ticket’s status.
Best way to have an overview on you Quality tickets is to create a View in Zendesk and check the current status on this view, Ali can help you if you need.

If you have any comments or questions, please contact me.

Thank you,

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Ashish Dabral <[email-masked]>
Sent: Wednesday, April 21, 2021 11:01 AM
To: Christopher Kurek (CKUR) <[email-masked]>; Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Quality ticket - No recent updates

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Hello Team,

Please find the attachment for quality tickets. Please filter your name and update the tickets.

Thank you,
Ashish Dabral