Subject: English Language Test - ASHIQUE PULIKKAL
From: ASHIQUE PULIKKAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 05:40:15 -0400

| | Foreign Language Screening Test

Name | ASHIQUE PULIKKAL    /  (+91) 9946759853/9074927078    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
(Name of the Customer)

We sincerely apologize for the inconvenient loss.
Our team has closely monitored to your case. Unfortunately, the courier team was unable to reach you on the given address.

Taking your complaint to our serious concern, we will reattempt the delivery within twenty four hours.

If any queries further, please kindly reply us to the same mail.

Thanks and regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer
(Name of the Customer)

We sincerely apologize for the inconvenient loss.Our team has closely monitored to your case. As the response to your complaint, we have contacted the concerned courier agency. Hence,the customer representative of our team will visit you soon, and we will take appropriate measure as per our returning policy.

Yours faithfully.

| |