Subject: English Language Test - Tarun khurana
From: Tarun khurana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 04:15:20 -0400

| | Foreign Language Screening Test

Name | Tarun khurana    /  (91) 8447068336    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Afternoon
Mr. khurana ,Thank you for your email and for bringing this to our attention. I am sorry that you're disappointed that your order is not deliver yet .
As I checked the details , your was shipped and handed over to courier company on the same day only when you placed the order .
Usually it takes 2-3 working days to deliver your order but in your case the order is not deliver due to wrong address.
I checked with courier company they said the address mentioned is wrong and they tired to deliver the product but the given location is non existing.
Address - 1st floor , sohna road , gurugram , haryana
This address is mentioned in your order which is incomplete , I advise you to share the correct and complete address with us , so we can deliver your ordered product to you.
I hope you will corporate with us and allow us to serve you better and also I'm putting your concern on priority so that when you reply to us with address details , we will deliver your order as soon as possible.

Thank you
Tarun
customer support representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good afternoon sir/mam
I'm Tarun from Homebox team

I'm so sorry that you had a negative experience with product , I've looked into the issue, and it seems that it may got scratches in the transit while doing loading and unloading of the product.
I would like to inform you we can offer you the replacement of this product as per company policy and I request you not to use the product and keep the packing and bill with you.
I've forwarded this issue to our concern team and they will come to your location and check the product and pickup the damaged piece,
In the meantime, I'd request you share the pictures of scratches on the product.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can help with anything else , and I'd be happy to help!

Thank you
Tarun

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