Subject: English Language Test - ASHIQUE PULIKKAL
From: ASHIQUE PULIKKAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 04:12:44 -0400

| | Foreign Language Screening Test

Name | ASHIQUE PULIKKAL    /  (+91) 9946759853    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
(Customer's Name)
We sincerely appologize for the incoveniet loss.
Our team has closely monitorised to your case. Unfortunately, the courier team was unable to reach you on the given address. Taking your case to our serious concern, we will reattempt the delivery within twenty four hours.
If any queries further, please kindly reply us  to the same mail.

Thanks and regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer
( Customer's Name)

We sincerely appologize for the inconvenient loss.

We have closely monitorised your case. Taking your complaint to our serious concern, we have contacted the concerned vender. Hence, the customer representative will visit you and will take appropriate measure as per our returning policy.

Yours sincerely.

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