Subject: Arabic Language Test - Mohammad Shahid
From: Mohammad Shahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 03:39:18 -0400

| | Foreign Language Screening Test

Name | Mohammad Shahid    /  (91) 7730822781    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
I apologise inconvenience the caused to you.I have checked your delivery address and I found your adress was worng so please send to us your current and correct address for deliver your products.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
You have done the right thing by contacting us. I can understand your situation and I sorry for the trouble caused.could you please share the image of the item delivered to you.I ll try my level best that you can get replacement of your product.

| |