Subject: English Language Test - Sanjay Yadav
From: Sanjay Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 01:59:00 -0400

| | Foreign Language Screening Test

Name | Sanjay Yadav    /  (91) 9868474473    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firstly when they call us we greet them with a smile .. and if customer is shouting or behave angrily at that time we also talk calmly ..and the above mentioned situation i assure the customer that we can identify all the faults or if that is our mistake then for sure we will help them  in every situation..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello mam/sir
We are hope that you are fine and safe at the time of covid.. and mam we are really sorry for your inconvenience. We assured that we will help you for sure  related to product. Mam/Sir may i know the product number and product name and when it is delivered to you. Sorry for your inconvenience we will help you for sure in this matter .. have a wonderful Day
Thankyou mam
Regards

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