Subject: Ticket re-opened - [#4392] Re: High Country Fitness - On going Issues report for LMI support
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 02:14:31 +0000

Hi Pritish Nandi,  Ticket “#4392 – Re: High Country Fitness - On going Issues report for LMI support” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392 to view the ticket.  Ticket comment   
 Hi Charlotte, 

  

 I agree. Glad to close this ticket. Still dealing with Splash.

 

 
 
 Kind Regards, 

  

 Greg 

  

 Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au  

 PO Box 3998 Manuka ACT 2603 AUSTRALIA 

 
Tel
+61 455 508 248
| Email
[email-masked]

  

 
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 From: Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Wednesday, 21 April 2021 at 11:48 AM 
To: Greg Cartagena <[email-masked]> 
Subject: Re: Re: High Country Fitness - On going Issues report for LMI support

 

 

 

 Hi Greg, 

 
 
 ​ 

 
 
 I've taken a look and the Automation commands appear to be firing correctly at High Country Fitness, so based on Paul's update from yesterday, I'll close this ticket.  Hoping the
 switch to TCP stabilises the system in the long run. 

 
 
 ​ 

 
 
 Kind regards 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392 

 

  

 

 
 
On Thu, 15 Apr at 1:45 PM
, Greg Cartagena <[email-masked]> wrote: 

 

 Thank you Charlotte, and team for your wonderful support.

 

 

 

Kind Regards,

 

   

 

Greg

 

   

 

Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
Tel
+61 455 508 248
| Email
[email-masked]

 

 

 

 
Les Mills Virtual Support link
 to our FAQ's

 

 
 
Virtual Video Guide Link:

 

 
 
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

 

 
Les Mills Virtual App - Troubleshooting Link:

 

 
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

 

   

 

AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm

 

 

 

   

 

The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  

 

 

 

 

   

 

 

 

 
 
From:
Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Thursday, 15 April 2021 at 10:42 AM 
To: Greg Cartagena <[email-masked]> 
Subject: Re: Re: High Country Fitness - On going Issues report for LMI support

 

 

 

 

 
 
 Hi Greg, 

 

 
 ​ 

 

 
 I've checked with Kim and using a control will be fine.  The Automation command will be sent via TCP, rather than PJLINK.  Interested to hear how it goes and happy to provide any
 necessary data confirming everything is Ok at the App end once the control is in place. 

 

 
 ​ 

 

 
 Kind regards 

 

 
 ​ 

 

 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392 

 

 

 

 

 
 
 On Tue, 13 Apr at 1:43 PM
, Les Mills International <[email-masked]> wrote:

 

 
 
 Hi Greg, 

 

 
 ​ 

 

 
 If PJLINK isn't connecting it could be a network issue, it's really difficult to troubleshoot these without having someone on site.  I wouldn't bother Manuela requesting further
 information regarding App Automation settings, as it sounds like they've been checked already. There are only two fields in the App that need inputting (IP address and Projector password). Have they tried changing the projector password on the projector, as
 this was the issue at Splash last week that prevented it from connecting?  I don't want to wade in too much, as it sounds like the AV provider has a plan.  Personally, I haven't heard of using a control and issues with PJLINK specifically are rare. 

 

 
 ​ 

 

 
 Sorry I can't advise further.  Kim might have thoughts on the use of a control, so I'll check that out with him in the mean-time. 

 

 
 ​ 

 

 
 Kind regards 

 

 
 ​ 

 

 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392  

 

 

 

 

 
 
 On Tue, 13 Apr at 11:26 AM
, Greg Cartagena <[email-masked]> wrote:  

 

 
 
Hi Charlotte,

 

 

 

 

 
AVMS is too far away with 6 hour ride to their location. Isaac Thompson from IT Tech Industries may be the person to check the iPad automation stings are correct over
 the phone if he is nearby the club and can assist. This is all about PJLINK now and IP addresses and passwords have been identified as correct and all avenues checked. AV is working and projector turns on via network thru a laptop sending control commands.
 No where to go with regards to AV from all the feedback. 

 

 

 

 

 
My last resort for Manuela to make automation work in her club is to go with RS232 control option which requires a part to be installed providing the existing RS232
 cable that remains from Fitbox can extend to the Kiosk for connection. Paul can send a Kramer FC-6 gateway and change control command code to turn the projector on/off.

 

 

   

 

 
 
If there are no automation control commands seen from your investigation is a concern. We should look at photo of the App automation settings.

 

 

   

 

 

Kind Regards,

 

 

   

 

 
 
Greg

 

 

   

 

 
 
Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au 

 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 

 
Tel
+61 455 508 248
| Email
[email-masked]

 

 

   

 

 
 
Les Mills Virtual Support link
 to our FAQ's

 

 

 
Virtual Video Guide Link:

 

 

 
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

 

 

 
Les Mills Virtual App - Troubleshooting Link:

 

 

 
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

 

 

   

 

 
 
AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm

 

 

  

 

 

 

 

The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.