Subject: English Language Test - Deepak Kathait
From: Deepak Kathait <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 13:59:43 -0400

| | Foreign Language Screening Test

Name | Deepak Kathait    /  (+91) 8077928237    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Your order no- xyz has been dispatched from our store.The address provided by you  was not available.The order delivery service provider is in process of delivering the product but unable to find correct address. Therefore you are required to provide us a valid address so that we can proceed with the delivery of your product.

Regards
Abcd
Customer Support Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We regret for the inconvenience faced by you. As per your complaint we are working on it. Our team will deliver you a new product in exchange of your previous order. Exchange will be completed with in one week. Thankyou for your co-operation.

Regards,
Abcd
Customer Support Executive

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