Subject: English Language Test - Muhammed Nizamudheen
From: Muhammed Nizamudheen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 13:00:37 -0400

| | Foreign Language Screening Test

Name | Muhammed Nizamudheen    /  (+91) 9744877713    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Rahul,
We sincerely apologies for the delay in delivery to your address. We did a formal inquiry in this regard and discovered that  the wrong address was recorded in your order. We did all procedures to make your delivery Early than expected.
We hope you will consider us for further shopping.

Sincerely,

Nizam
Executive customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I sincerely apologize for the defectiveTv Cabinet you received. We are imaking nternal inspection of the product and will replace you another one, but I apologize if it caused you any difficulty.

I hope you will consider us again in the future for all your picture taking needs.

Sincerely,

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