Subject: English Language Test - Abhishek Awana
From: Abhishek Awana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 11:46:29 -0400

| | Foreign Language Screening Test

Name | Abhishek Awana    /  (91) 7982215195    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/madam we check the status, we find that the order was placed in your given address, but the given address was incorrect.
So I request you to recheck the given address and update the correct address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/ Madam sorry that you receive the defective TV. Within 48 hours the team will visit your address and solve your queries.

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