Subject: English Language Test - Shoaib Siddiqui
From: Shoaib Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 11:39:02 -0400

| | Foreign Language Screening Test

Name | Shoaib Siddiqui    /  (91) 9760686604    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Ma&#039;am,

This is to bring to your notice that I have checked in your situation and the reason of the product not been delivered to you is because of the wrong address provided to us as the product has been shipped on the same day it was ordered and is currently being held by the courier company and they had tried contacting you many times but didn't got any response.
Kindly provide us with the correct Contact information and address. We will make sure you recieve your order as soon as possible.
Thanks and Regards
Customer care

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Ma&#039;am,
We have looked at your situation and as per companies policy the product can only be replaced only if it was faulty or broken and reported before being installed.
So I regret to inform you that we can&#039;t do anything about the cabinet.
Thanking you.
Homebox team

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