Subject: Arabic Language Test - Rania nohshad
From: Rania nohshad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 11:06:34 -0400

| | Foreign Language Screening Test

Name | Rania nohshad    /  (77578) 82669    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer ,
Warm greeting from babyshop.com

With the reference to your email related checking the status of your order, please be informed that your order is already handed over to the courier company but due to a wrong shipping address we could not deliver on time as the courier guy went to the address and could not reach you, please help us to update with your valid address to deliver the order in a fast way.

Thanks and regards
Happy to serve you .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good afternoon dear customer
We have recieved your complaint regarding your TV cabinet  which you have purchased from our company , we are sorry to know about scratches happened in the tv cabinet and will rise a complaint to the department to send a person to return and replace  with the new one .. Please can you send us some pictures from the damaged cabinet to do the necessary arrangement for that , we are trying to solve the issue as soon as possible ..
Sorry for the inconvenience ..

Thanks and regards
Homebox Team

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