Subject: English Language Test - Ajoy Goshai
From: Ajoy Goshai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 09:58:11 -0400

| | Foreign Language Screening Test

Name | Ajoy Goshai    /  (91) 8800238296    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi yyy,
I am really sorry for the delay i do understand how important it is for u.We have send the courrier on the same day but due to some incorrect address from your end, the courrier couldn't reach to you. I request you to email me the correct address with zip code so that it reach you on time.
I hope this help you and look forward to seeing you again
Best regards,
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi acb,
I am so sorry for the recent delivery of our order. Please accept my sincere apology.
I understand that as a member of our xyz company. I can certainly understand your dissatisfied about this product. I order to keep our promise we will replace it with new product. I hope you will accept
It as a goodwill gesture from our end.
Best regards,
Xyz

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