Subject: English Language Test - Nitish Sharma
From: Nitish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 09:57:17 -0400

| | Foreign Language Screening Test

Name | Nitish Sharma    /  (+91) 8766594755    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello XYZ,
Thank you for contacting ABC. Hope you are doing well and have a great day.

As per your concern, firstly we would like to apologise for the delay in your shipment.

We would like to let you know the reason for the delay in shipping your order.

As per our records it's indicates that the shipping address which was mentioned by you is not been located to our logistics department and due to this there is been delayed in your shipment.

We would request you to kindly update your shipping address in our Online application so we can arrange you shipment and get delivery to you as soon as possible.

We hope you would be satisfied with our response.
If you have any further questions please do not hesitate to contact us.

Regards,
EFG
ABC customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for contacting Homebox Team. Hope you are doing well and have a great day.

As per your concern, we would apologise for the trouble which was occurred after the installation of the Box. We can understand the importance of the situation which you are facing as of now.

We would like to inform you that we would definitely resolve you concern and we will send our investigating team to look after the overall appearance of the Box.

Once the team submit the review, then we will proceed with the replacement of the Box by following our company policy and procedures.

Sorry for the overall experience.

We hope you are satisfied with our response and if you have any further questions please feel free to contact us.

Regards,
XYX Homebox Team

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