Subject: English Language Test - Navin Prasad M
From: Navin Prasad M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 09:29:21 -0400

| | Foreign Language Screening Test

Name | Navin Prasad M    /  (91) 9790589174    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

First of all we extremely apologize for the hand bag that is not delivered on time and it is been two weeks.
The order no [] placed which is shipped to the courier on the date []  of the order is placed. The address mentioned for your order in the  courier label is wrong,which is completely the courier error but we will be responsible for your item.

The item should have been delivered  to you within the estimated delivery date but we could not do so, In this situation we can create a free replacement to your correct address with the fastest shipping method available and for the delay of the item we will issue a $5 promo which you can use it for next purchase of the item.

Please accept this as a token of apology.

Please be rest assured the we will not repeat  this again

Thanks and Regards

Company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are happy to  see that the TV cabinet you have ordered in last week with respect to the order number [] placed on the date[] is installed by our team.
As you mentioned that our team after installing the  cabinet Tv had left with some scratches on that, we are extremely sorry for that this error is due to the negligence.

In this situation we can replace the Tv with a new one and we will make this installation a free of cost .

The return label [] for the Cabinet Tv is created ,Once the replacement is created our team will come and take the scratched cabinet Tv and install the new replacement one with out any errors.

Please be rest assured we will not repeat this again.

Thank you for shopping with us, hoping to see you again.

| |