Subject: English Language Test - Ajay Kumar Maurya
From: Ajay Kumar Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 08:57:20 -0400

| | Foreign Language Screening Test

Name | Ajay Kumar Maurya    /  (91) 8929912909    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We would like to say that your address was wrong so you can contact the delivery boy to get your Parcell ASAP.

Thank you
Regards
Ajay Maurya

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I would like to say as you want to replace your product if that product have return policy so you can raise the return request so that we can proceed further.

Thank you

Regards
Ajay Maurya

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