Subject: English Language Test - Anuradha Rai
From: Anuradha Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 08:35:36 -0400

| | Foreign Language Screening Test

Name | Anuradha Rai    /  (982) 1380978    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr.abc
Greetings for the Day!

We regret to inform you that Your order with order id xxxxxxxxxx has been returned back to the warehouse/store
Due to some inconvenience to locate your residence, Kindly check your delivery address to proceed further.

Thanks and regards
Team xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Greetings for the Day!

We apologize for the inconvenience caused to you!

Your request for exchange has been registered, we would like to inform you that exchange/Return are subject to company policies and our grevience team will coordinate with you shortly.

Thanks and regards
Team Homebox

| |