Subject: English Language Test - Devesh Kumar
From: Devesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 08:35:32 -0400

| | Foreign Language Screening Test

Name | Devesh Kumar    /  (+91) 8527020522    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir, we are sorry for the inconvenience. As we can check on your account that your order was not delivered to your address because we got the update from courier company that your address is incorrect. So kindly call us or send us an email to update your address. So we can delivered your order to ASAP.

Thanks for contacting us.

Have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir, sorry for the inconvenience. First let us check with our installation team regarding TV cabinet
Then we will get back to you ASAP.

Thanks for choosing our services.

Have a great day.

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