Subject: English Language Test - Manisha Rai
From: Manisha Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 08:12:43 -0400

| | Foreign Language Screening Test

Name | Manisha Rai    /  (201306) 9309870661    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer (Name of the customer)

I hope you are doing good
As we can see that you are looking for status of your order.
We are really sorry for the inconvenience caused to you as we do not see the proper delivery address we are not able to deliver your product.
Could you please share the correct address with us so that we can deliver your product as soon as possible

Thanks & Regards
Manisha Rai

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Customer,

Greetings from our company
Sorry for the inconvenience you are facing
We have registered your complain
And will proceed with the return procedure
You will receive your replaced item in few days

Thanks & Regards
Manisha Rai

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