Subject: Arabic Language Test - Sabik Abdul Jabbar
From: Sabik Abdul Jabbar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 07:57:24 -0400

| | Foreign Language Screening Test

Name | Sabik Abdul Jabbar    /  (+91) 9809078799    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

We are really sorry for the inconvenience, your order was shipped by us the same day that you ordered the product. unfortunatly there was a mistake in your given address, that is the reason you have not received the product.

So please mail your correct address, we will rectify that in our system and resend the product again.

Expecting your cooperation.

Regards,
Sabik

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Thanks for writing to us, we are really sorry for what happened to your TV cabinet.

Kindly register in our website to return your product, our corrier agent will collect the product and send back to us. we will check the product and replace it as soon as possible.

Regards,
Sabik

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