Subject: English Language Test - MUHAMATH SALMAN THARIQ
From: MUHAMATH SALMAN THARIQ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 07:56:58 -0400

| | Foreign Language Screening Test

Name | MUHAMATH SALMAN THARIQ    /  (639205) 8056719060    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello madam first of all, we would like to thank to you for your order. And your product has been already shipped to courier company but due to address mistake the courier company couldn't reach your address, so if you give a correct address, the product will be handed over to you within few days, thank you for your questions.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello Abdul, first of all we would like to thank you for purchasing products from us, we accept your request, but we can also change the TV Cabinet instead of the damaged product, so if you want to replace the product just email to us, we may take next move, and we say sorry for this unfortunate movement, but this is not our fault this may happened in courier company.

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