Subject: English Language Test - Parampreet Singh
From: Parampreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 07:53:31 -0400

| | Foreign Language Screening Test

Name | Parampreet Singh    /  (+91) 9555403696    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Hope you are safe during this Covid times.

As i am checking the details, the courier tried to deliver the order but the address mentioned by you was wrong. We will try to attempt delivery one more time,if in case of failed attempt, we will refund the entire amount to the original  payment method  and request you to kindly correct the address mentioned by you and reorder the product again.

Thanks for your cooperation Sir.

Have a good day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Hope you are safe during this Covid times.

Sorry for the inconvenience  faced by you. We will replace the old TV cabinet with the new one. Our agent will deliver the new cabinet tomorrow and within 2-3 days our team will disassemble the old one and install the new one. Please return the old one to our team.

Thanks for your cooperation Sir.

Have a good day.

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