Subject: English Language Test - Nitin Mishra
From: Nitin Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 07:14:48 -0400

| | Foreign Language Screening Test

Name | Nitin Mishra    /  (91) 7248780778    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Thank you for contacing Babyshop.
We apologise for the inconvenience caused. As per your concern regarding order issue, we would like to inform you that your order has been shipped from our side  on the same day when order was placed.
After checking the activity and confirming from our courier partner , we found that our courier partner tried to deliver the order on the address entered by you but unfortunately the address was wrong.
We always value our customer and hence we gives 7 days to our customer to update the address if any details are entered wrong .Your order is still in your nearest location and we would request you to please re-check the details from your side and update the required details so your order can be ordered soon.
If you face any issue while updating the details , Feel free to contact us back.

Regards,
Support team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you for contacting Homebox.
We apologise for the inconvenience caused. As per your concern regarding product issue, we would like to request you to share the pictures of the product so that we can assist you further.
Kindly revert on the same email and our team shall help you with the best possible solution.
Please be assured your concern will be resolved soon.
Regards,
Homebox Team

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