Subject: English Language Test - Geetanjali Thatte
From: Geetanjali Thatte <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 07:12:13 -0400

| | Foreign Language Screening Test

Name | Geetanjali Thatte    /  (91) 9174272434    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii,
Thank You for writing to us!

We apologise for the inconvenience that you faced, we are here to assist you.

We would like to inform you that we have dispatched your order. The status is showing that Delivery boy tried to contact you but unable to connect & also address is incorrect. We are forwarding your request for the same.

There is an address below shared by you kindly confirm it by reverting back, also we are sharing deliver person's contact details so that you can communicate with him.

Address: xyz
Deliver person: xyz

Best Regards,
Customer service Team,
XYZ
**********

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii,

Thank you for writing to us!

We apologise for the inconvenience that you faced, we are here to assist you.

As you are saying there are some scratches over cabinet, we examine the product properly before packing it, may be it got scratched while delivering.
We assure you for our commitment to serve you better.
We will send our Executive within 24-48hrs. If it needs to be replaced we will definitely do the same.

Thank You!

Best Regards,
Customer service Team,
XYZ
**********

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