Subject: English Language Test - Sajid Akhtar
From: Sajid Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:57:56 -0400

| | Foreign Language Screening Test

Name | Sajid Akhtar    /  (+91) 9807061543    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thank you for contacting us, as it seems you ordered a hand bag 14 days ago and ye it is not delivered to you. As we could check your order was shipped on the same day and handed over to courier company, but when our courier boy reached the address which you mentioned, got to know that it was an incorrect address so he was unable to deliver it, the courier company tried to contact your number but unfortunately it was out of reach,so he couldn't do it.Now you are requested to rectify the address and your order will be delivered to you very soon.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thank you for contacting Homebox Team. We are sorry for your inconvenience. As for the rule of the company you are responsible to look out the item at the time of installation, after leaving our technical team your house,any physical damage in item will not be returned but according to the term you can exchange it because the item is still in the warranty, so if you want the item to be changed you are requested to pack the item in the same way, our courier boy will pick the item from your house, once it reaches us you another item will be delivered in two working days, but due to Covid it may take longer time.
Thank you.

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