Subject: English Language Test - Abuzar Khan
From: Abuzar Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:49:26 -0400

| | Foreign Language Screening Test

Name | Abuzar Khan    /  (+91) 9911110622    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valuable customer

Greetings from babyshop!

We've got your email regarding the status of your order of a hand bag.As per our records the order was shipped by us and handed over to the courier company the same day order was placed. Unfortunately As per response received from the courier company the address mentioned on your order details was not sufficient to reach.We request you to please update your address so that we can deliver your order to you as soon as possible. We apologise for the invenience caused.

Thanks & Regards
Team Baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear valuable customer

Greetings from Homebox!

We've received your email regarding order of a TV cabinet.We got to know that you're not satisfied with the quality of the product, as per information shared by you the "TV cabinet has scratches on it". First of all we apologise for the inconvenience caused.As per the general procedure we want you to share the pictures of the scratches on the TV cabinet with us so that we can confirm if it aligns our replacement policy.
If it does then we will replace it within a span of 6 working days.

Thanks & Regards
Team Homebox

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