Subject: Re: Chat - Remove tags from follow up tickets
From: Zendesk Support <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 20 Apr 2021 10:14:32 +0000

This is an automated email from the Zendesk Support Team regarding ticket #6514408

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Hi Ashish,

We contacted you a few days ago to check if you had a chance to review the latest update from Erwin, the Customer Advocate assigned to your support request.

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Hello Ashish,

 Thank you for clarifying the subdomain for your account.

 As followup to your inquiry about removing the tags created on a follow up ticket, I checked this with our team and can provide this sample trigger here which allows you to remove the tags added to a followup ticket.

 ![](https://support.zendesk.com/attachments/token/2TKXk5XMLJbikctK2XDkOFWiM/?name=inline1374568857.png)​

 As reference to the trigger all you need to add into the condition is the tags on the ticket and the tags that need to be removed.

We hope this helps. If you have further questions please let us know.

All the best,

Erwin | Associate Customer Advocate | [Check out our Community] |(https://zdsk.co/SupportCommunity)
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As we haven’t heard back from you, we hope that you resolved the issue successfully. Therefore, we'll solve the ticket for the time being.

If this isn't the case, simply reply to this email within the next few days and your ticket will reopen again automatically.

Thanks!

Zendesk Support

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