Subject: English Language Test - MUHAMMED IQBAL Pa
From: MUHAMMED IQBAL Pa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 05:46:24 -0400

| | Foreign Language Screening Test

Name | MUHAMMED IQBAL Pa    /  (91) 8075693621    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear,
Our customer
Happy to help you.

We are sorry to hear that you have been facing the product delivery problems.
We have understand you're problems when checked you're product status on corrier team which given the address by customer was wrong. Therefore we humbly request you to send us your specified correct address. Will deliver the product as soon as possible after given your correct address.
If any problems don't hesitate to contact us.

Thank you
Iqbal
Special executive
918075693621

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear,
Abdul
Happy to help you

We are sorry to hear that you're problem based on TV cabinet.
Dont worry about the problem which you faces inside of our company.
We have understand clearly you're problem as ypu mentioned therefore our team will be there in 24 and will check immediately.according to your statement on tv as scratch we should be replaced for you a new one after check our team.
Anything problems you dont hesitate contract us
Thank you for information.
Executive
Homebox
918075693621

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