Subject: English Language Test - Sonal Jain
From: Sonal Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 05:36:53 -0400

| | Foreign Language Screening Test

Name | Sonal Jain    /  (+91) 9958786331    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr. ABC,

Thanks for reaching out to us!

We did a check on the status for the order handbag product model 335. We regret to inform that although the product was handed over to the courier company the same day when the order was placed, unfortunately, the courier couldn&#039;t deliver stating the reason for non-delivery as a wrong address instated.

So, would request you to please confirm your correct address so that we can expedite the delivery process. The address with us is xyz apartment, flatno. 45, sector 954, Gurugram.
Request you to kindly confirm if it&#039;s correct or not.

Alternatively, you may also reach out to the courier at +91 64573838383 with the docket no. 4890C.

Please feel free for any further queries, and we will be happy to assit

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. Abdul,

Sorry to hear about the inconvenience caused!

However, the product after passing through quality checks were delivered to you. While we always strive for excellence in customer satisfaction, we will try our best to resolve your problem.

In such a case, we will send our representative to have a check on the damage and post inspection we will be able to address your concern. For this, please select your available time slot from the list of choices below

- 1.30pm tomorrow( 13th Feb)
-5. 30 pm tomorrow( 13th Feb)
-11. 30 am day after tomorrow( 14th Feb)

Please free to connect and we will be happy to assist!

Thanks &amp; Regards,
Team Homebox

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